HELP
SUPPORT
Need help with a sighting, your account, or a safety concern? Contact the PlumeClue team and include your birder alias, app version, and a short description of what happened. Please do not send passwords or sign-in codes.
App support
Help with sign-in, account access, or another problem using PlumeClue.
Email supportPrivacy request
Questions about your information, access requests, or deletion assistance.
Email privacySafety or security
Use the in-app Report and Block controls when possible. For urgent account-security concerns, email us.
Email securityProduct feedback
The dedicated feedback form is being prepared. Until it opens, send bugs, refinements, and feature ideas to support@plumeclue.com.
Frequently asked questions
How do I log a sighting?
In the PlumeClue app, tap Post. Choose a bird photo, enter the common name — plus the scientific name and family if you know them — set the reveal time, and send the case to a private stakeout. Sightings use only the photo you choose — never stock photos.
How do I delete my account?
Account deletion is available inside the PlumeClue app under Profile > Safety & Privacy > Delete Account. If you cannot access the app, email privacy@plumeclue.com.
How do I report content or block someone?
Use the Report or Block action available from the relevant case, comment, or profile. Reports are sent to the PlumeClue moderation system. Blocking prevents interaction and hides future activity between the two accounts.
How does scoring work?
The required common name is worth 100 points. The optional scientific name and family are worth 50 points each, for up to 200 points. Every birder earns the same points for a correct call regardless of lock-in order. Exact scoring details may evolve while PlumeClue is in beta.
What is My Birds?
My Birds is your earned collection: a species enters it only when you correctly identify it in a PlumeClue case. Trophies are earned, never imported.
How do I manage notifications?
Use PlumeClue notification preferences for supported alert types. You can also allow or disable all PlumeClue notifications in the iPhone Settings app.
Account deletion and privacy
PlumeClue provides account deletion inside the app. Read the Privacy Policy for details about collected information, retention, and your choices.